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These Terms and Conditions (Terms) set out the basis on which you may use our online shop at https://shop.laplanduk.co.uk/ (Site) and buy goods through it.
They form a legally binding agreement between you (the customer or consumer) and Lapland Store Limited, company registration 16180341 of 15 Bedford Street, Covent Garden, London, United Kingdom, WC2E 9HE, VAT number 494655934 (Lapland, we, us or our).
These Terms govern your use of the Site and apply whether or not you go on to place an order. They also set out the terms on which we sell goods to you. A binding contract for the sale of any goods is only formed when we despatch your order, as explained in How Your Order Works below. Placing an order, or paying at checkout, does not by itself create a contract of sale.
We may amend these Terms at any time. The version that applies to any purchase is the one in force at the time you place your order. To register with the Site and place online orders you must be aged 18 or over. By accessing the Site, registering for an account or placing an order through our Shopify platform or through other means approved by us, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must not use the Site.
You agree to use the Site only for lawful purposes and in a lawful way, and to comply with all laws and regulations that apply to your use of the Site and any purchases you make through it.
Our Site is operated from the United Kingdom and is made available free of charge. We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of the Site for business and operational reasons with or without notice.
If we (or our directors, employees, agents or suppliers) end up facing any claims, losses, costs or legal fees because you've broken these Terms, misused the Site, or because someone else used your account or personal details to access the Site, you agree to cover those costs. This means you'll reimburse us, on request, for any reasonable losses or expenses (including reasonable legal fees) that result.
We can be contacted through the following details:
Email: store@laplanduk.co.uk
Via our contact form: https://kb.laplanduk.co.uk/knowledge/kb-tickets/new
You do not need to register for an account to place an order. If you do wish to register for an account, you must be aged 18 or over. When you register, you must provide information that is accurate, current, and complete, and you must keep your account details up to date. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You are responsible for keeping your account login details, including your password, confidential, and you must not share them with anyone else. You agree to notify us immediately if you suspect any unauthorised use of your account or any breach of security. We may disable your account or registration at any time if, in our reasonable opinion, you have failed to comply with any provision of these Terms.
We will treat all your personal data as confidential except where we are required to disclose it under law or regulation. For more information on how we look after and use your personal data, please see our privacy notice.
The cookies we use, what they do and how they may use your personal data is also detailed in our privacy notice.
We take all reasonable care to keep your order and payment details secure. Payments are processed securely by our payment platform partner Shopify and we don't store your full card details. No method of transmitting data online is completely secure, so while we protect your information as required by law, we can't guarantee absolute security. Except where we've been negligent or are otherwise liable under data protection law, we won't be responsible for any loss you suffer if a third party gains unauthorised access to data you provide through the Site.
We make every effort to ensure that product descriptions, images, and specifications on our Site are accurate and complete. However, we do not warrant that product descriptions or other content on our Site are error-free, complete, or current.
To the fullest extent the law allows, we don't give any warranties about our products beyond those you're entitled to by law. This does not affect your statutory rights as a consumer, or your cancellation rights set out below.
Images of products are for illustrative purposes only and actual products may vary slightly in appearance, colour, or design. Items may vary slightly from their images due to handcrafted elements or manufacturing variations.
Where items are handmade or artisanal in nature, slight variations are to be expected and do not constitute a fault. We will not be liable for any loss or damage arising from minor variations in appearance provided the goods are of satisfactory quality and fit for purpose as required by the Consumer Rights Act 2015.
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.
How Your Order Works. Step by Step.
Step 1. You place your order You add items to your basket and check out. Choosing to pay is your offer to buy, it doesn't create a contract just yet.
Step 2. We take payment Payment is taken at checkout. Important: taking payment does not mean your order is confirmed or accepted. All payments on the Site are processed securely by our payment platform, Shopify. When you pay, your payment and personal information is handled in line with Shopify's own terms and privacy policy. We never see or store your full card details.
Step 3. You get an order acknowledgement email We'll email you to confirm we've received your order. This email is not acceptance of your order, it just tells you we've got it. It includes:
The products you ordered
The total price (including VAT and delivery charges)
Your delivery address
This email can take up to 24 hours to arrive. Please check this email carefully and contact us straight away if anything looks wrong. We recommend saving or printing a copy for your records. Please check your spam folder if you haven’t received it.
Step 4. Your contract begins when we despatch When your order is on its way, we'll send you a despatch confirmation email. This email is the moment your order is accepted and a binding contract is formed between you and us. Up to that point, either:
You can cancel your order, or
We may be unable to accept it.
Please note: acceptance counts as given the moment we send the despatch email, even if it's delayed in reaching you or doesn't arrive.
Step 5. Special rule for personalised items Personalised or made-to-order items are the exception. Once we've emailed to confirm we've received your order, these can't be cancelled, because they may already be in production. See the Returns section below for more information.
Payment
We accept payment through our Shopify secure payment gateway using the following methods: Visa debit and credit cards, Mastercard debit and credit cards, American Express cards, Apple Pay and Google Pay. Payment is processed at the time you complete your order. For pre-order items, payment is taken immediately when you place the pre-order, not at the time of despatch.
If we can’t accept your order
Occasionally we may be unable to accept your order. If that happens, we'll let you know as soon as possible by email and won't charge you, or, if payment has already been taken, we'll refund you in full.
We might not accept an order if, for example:
the product is out of stock or no longer available;
there's been an error in the price or description of the product;
we're unable to authorise your payment;
we suspect the order is fraudulent or hasn't been properly authorised;
you don't meet any eligibility criteria set out in these Terms (for example, age restrictions on certain products); or
we cannot despatch the order before the Site closes for the season.
As explained above, your order is only accepted, and a contract only formed, when we send your despatch confirmation email. Until then, no contract exists between us, even if payment has been taken.
Stock Availability and Order Cancellation Rights
When you place your order, our Site shows whether a product is available at that moment. But stock can change quickly, especially during busy periods, so we can't guarantee a product is still in stock by the time we come to process your order. As explained above, all orders are subject to availability and to our acceptance, and your contract with us only forms when we send your despatch confirmation email.
If a product isn't available
If we can't fulfil your order because a product is out of stock, this falls under "If we can't accept your order" above. We'll email you as soon as we reasonably can and give you a full refund of anything you've already paid. We aim to process refunds within 14 days of letting you know.
If only part of your order is available
If just some of what you ordered is unavailable, we'll get in touch to ask how you'd like to proceed. Either:
receive the available items now, with a refund for the rest; or
cancel the whole order for a full refund.
Limits during busy periods
At times of exceptionally high demand, we may need to limit how many of a particular product each customer can buy, so that stock is shared fairly.
Please note that if you return an order or we cancel it, we're unable to refund any customs duties or import taxes you've already paid, as these are charged by the destination country's authorities, not by us.
Your Right to Cancel (14 Day Cooling-Off Period)
Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days without giving a reason.
The 14 days start the day after you receive your goods.
For pre-orders, the 14 days start the day after you receive the pre-ordered goods, not the day you placed the pre-order.
How to cancel
Just tell us clearly that you want to cancel, either by email to store@laplanduk.co.uk or using our contact form. Any clear, unambiguous message is fine.
Getting your refund
If you cancel within the cooling-off period, we'll refund you within 14 days of receiving the goods back from you or proof that you've sent them, whichever is earlier.
Your refund includes the cost of standard delivery.
We won't refund the extra you paid for express delivery.
We'll refund you using the same payment method you used to order, unless you agree otherwise.
Returning your goods
Send the goods back within 14 days of telling us you're cancelling using the returns label provided.
Unless the goods are faulty, you pay the cost of return (if faulty, our Returns Section below applies).
Please return items in their original condition, with all packaging, tags, labels and accessories.
You may lose some of your refund if the goods have been handled more than needed to check their nature and how they work.
Returning from outside the UK
You're responsible for return shipping costs, which can be significant.
Please use a tracked or signed-for service, the goods are your responsibility until they reach us.
Mark the parcel clearly as "returned goods" to avoid extra charges.
We're unable to refund any customs duties or import taxes you've already paid, as these are charged by the destination country's authorities, not by us.
When the right to cancel doesn't apply
Some items can't be cancelled or returned if you simply change your mind:
Items made to your specification or personalised for you.
Perishable goods, including our biscuits, hot chocolate and chocolates, which may include fresh ingredients.
We do not accept the return of biscuits or chocolates unless they are damaged or faulty.
Your statutory rights always stand: if any goods (including perishables) arrive faulty, damaged, or not as described, you're still protected under the Consumer Rights Act 2015 and may be entitled to a refund or replacement.
Pre-Order Terms and Despatch Dates
Some products are available to pre-order before they're ready for immediate despatch. When you place a pre-order, you're reserving an item that will be sent on or after the estimated despatch date shown on the product page when you buy. Despatch times for pre-order items may be longer than for our standard products, so please allow extra time.
About estimated despatch dates
Where we provide an estimated despatch date, we give these dates in good faith, based on information from our manufacturers and suppliers. They can change for reasons outside our reasonable control, such as manufacturing delays, international shipping disruption, customs hold-ups, or supplier availability.
Cancelling a pre-order
You can cancel your pre‑order at any time before it is dispatched to you and receive a full refund. You also have the right to cancel your order within 14 days of receiving the products. Please see Your Right to Cancel above.
To cancel a pre-order, please email our customer service address: store@laplanduk.co.uk
Once your item has been despatched, our standard cancellation and returns section applies instead.
Payment
Payment for pre-ordered items is taken when you place your order, not when it's despatched.
The Site may offer promotional discount codes, free delivery offers, product discounts, and advance order windows (together, “Promotions”) from time to time.
Promotions may be made available to:
(a) customers holding a valid booking reference for a Lapland Live experience or event;
(b) customers subscribed to our mailing list; and/or
(c) the general public via our website, social media channels, or other marketing communications.
Eligibility, availability, and the specific benefits of each Promotion will be set out in the relevant promotional materials or in promotion-specific terms. Additional terms may apply to certain Promotions, including those linked to a valid booking reference.
Promotional Discount Codes for Live Experience Ticket Holders
The Site may offer, from time to time, promotional free delivery discount codes, product discounts and advance order windows exclusively to customers who hold valid booking references for Lapland Live experiences or events. These promotional codes and advance order windows are subject to specific terms and conditions which must be complied with for the promotional benefits to be applied.
The following terms apply to promotional discount codes:
1. Validity
Promotions are valid only for the period specified in the relevant promotional materials and cannot be applied retrospectively to orders already placed.
2. Eligibility and Use
Where a Promotion requires a booking reference, the reference must be valid and capable of verification against an existing booking. We reserve the right to remove any promotional benefit where verification is not possible or where misuse is suspected.
Promotions may be limited to specific customers, products, regions, or delivery options, as specified in the relevant promotional materials.
3. Application at Checkout
To redeem a Promotion, any required code or booking reference must be entered in the designated field at checkout before completing payment. The applicable discount or benefit will be shown in the order summary prior to purchase.
4. Combination of Promotions
Unless expressly stated otherwise in the relevant promotional terms, Promotions cannot be combined or used in conjunction with any other offer, voucher, or discount code.
Where we expressly permit a Promotion to be combined with others, this will be clearly specified in the relevant promotional materials.
5. Non-transferability
Promotions intended for specific customers (including those linked to booking references) are personal to the recipient and may not be transferred, shared, or used for commercial purposes.
6. No Cash Alternative
Promotions have no cash value and cannot be exchanged for cash, credit, or alternative products.
7. Returns and Refunds
If you return goods purchased using a Promotion, any refund will reflect the amount actually paid after the Promotion was applied.
8. Errors and Misuse
We reserve the right to refuse to honour any Promotion where we reasonably believe it has been:
(a) obtained fraudulently;
(b) duplicated; or
(c) used in breach of these terms.
9. Changes to Promotions
We may withdraw, suspend, or modify any Promotion where necessary due to circumstances outside our reasonable control. This will not affect orders already placed.
10. Promotion-Specific Terms
Certain Promotions (including those linked to booking references, bundled delivery, or free gifts) may be subject to additional terms. In the event of any conflict, the promotion-specific terms will take precedence.
Where we deliver
We currently deliver to:
England, Scotland Wales and Northern Ireland (“UK”)
The Channel Islands (Guernsey GY and Jersey JE postcodes)
The Republic of Ireland
Isle of Man
Gibralter
All applicable delivery charges and any estimated timeframes are shown at checkout before you complete your purchase.
Despatch and delivery times
All delivery times are estimates, not guarantees.
We aim to despatch orders within 2–3 days of your placing your order.
For pre-orders, your despatch date will be confirmed separately (see Pre-orders above).
Standard UK delivery: typically 3–5 working days from despatch.
Deliveries to the Scottish Highlands and Isles or rural postcodes, Channel Islands, Gibralter, the Isle of Man and the Republic of Ireland may take longer and carry different charges, shown at checkout.
Once your order is despatched, we'll send you a despatch confirmation email with tracking information where available.
International orders, customs and charges
Additional postage fees apply to all destinations outside the UK.
Orders shipped internationally, including to the Republic of Ireland and the Channel Islands (Guernsey GY and Jersey JE postcodes) may be subject to import duties, customs charges or taxes set by the destination country. These charges are your responsibility and aren't included in our product prices or delivery charges and will not be refunded in the event products are returned.
We're not responsible for delays caused by international shipping disruption, customs clearance procedures, or any other cause connected with delivering to a destination outside the UK, including border or port congestion, customs inspections or hold-ups, incomplete or incorrect address or contact details you've given us, local carrier or postal delays in the destination country.
If delivery is delayed
We aim to deliver without undue delay, and in any event within 30 days of your order, unless we agree a longer period with you or you have purchased a pre-ordered product.
We're not responsible for delays caused by events beyond our reasonable control, such as adverse weather, industrial action or carrier disruption. If a delay happens, we'll let you know as soon as possible and work with you to arrange delivery. This does not affect your statutory rights, including your right to a refund if we fail to deliver within an agreed or reasonable time.
Delivery timeframes are estimates, not guarantees, and we can't guarantee delivery by a specific date (including before Christmas) where delay is caused by events outside our reasonable control, such as adverse weather, carrier disruption, industrial action or customs delays.
This does not affect your statutory rights. If you told us (or it was clear from the circumstances) that delivery by a particular date was essential and we fail to deliver in time, you may be entitled to cancel and receive a refund under your statutory rights.
If your order has not been delivered within 30 days of your order being placed, please contact us.
We may ask you to confirm that the delivery address provided at checkout was correct and to check with neighbours or your local delivery office. We will then investigate the issue with our delivery partner.
If we are satisfied that your order has not been delivered, we will offer you a replacement or a full refund (including any delivery charges paid), in accordance with your statutory rights.
Please note that where you have purchased a pre-ordered product, your estimated despatch time will be provided in your confirmation email and this may be a date several weeks or months in the future. We recommend waiting until at least 5 days after the estimated despatch time provided has passed before contacting us if your product has not been delivered.
Changed your mind? Returning unwanted items
You have two ways to return an item you simply no longer want:
1. Within 14 days - your statutory cooling-off rights
As set out in Your Right to Cancel section above, you can cancel within 14 days under the Consumer Contracts Regulations 2013 and receive a full refund (including standard delivery). These statutory rights always apply and are never reduced by anything below.
2. From 15 to 28 days - our extended returns goodwill period
As a goodwill gesture, we give you longer than the law requires. You can return an unwanted item up to 28 days after you receive it, provided:
the item is unused and in its original condition, with all original wrapping, packaging, tags and labels intact; and
you cover the cost of return delivery (returns in this extended window are sent back at your own expense).
In this extended period we'll refund the price you paid for the item. Original delivery charges aren't refunded for returns made after the statutory 14-day period.
This extended window is offered in addition to, and does not affect, your statutory rights above or your rights in respect of faulty goods below.
To return your item(s), please ensure they are securely packaged in their original packaging and include your invoice, order number, and reason for return.
Please use the enclosed returns label and send your package to:
Fidelity Fulfilment
Unit 1, Orion Close
Mustang Park
Daventry
NN11 8NW
Please retain your proof of postage, take a photograph of the receipt, and send it to us. Upon receipt, we will process your refund.
Faulty or Damaged Goods
If goods arrive faulty, damaged, or not as described, you have rights under the Consumer Rights Act 2015. These are separate from, and in addition to, the change-of-mind routes above.
What you're entitled to
Within 30 days of receiving the goods you may reject them for a full refund. After 30 days, we'll repair or replace them. If that isn't possible or doesn't fix the problem, you're entitled to a refund (which, after the first six months, may be reduced to reflect any use).
You'll never be charged to return faulty goods.
UK returns
We will provide to your email address a complimentary returns label for your convenience.
Please print and affix the label to your return parcel, ensuring that your order number and reason for return are included inside.
You should retain proof of postage, take a photograph of the receipt, and send this to us. Upon receipt, we will process your refund.
Outside UK returns
We'll either cover the cost of return, or refund/replace the item without asking you to send it back (in which case you're free to keep or dispose of it).
Please note that in the event you request a replacement product and the Site is closed for the season or will be closed before we can despatch a replacement product, we will provide a refund.
How to make a return
Contact our customer service team and tell us what you'd like to return and why. Please email: store@laplanduk.co.uk
For faulty goods, we may ask for photos or other evidence to help us assess your claim.
Please return items without undue delay and for faulty goods, keep proof of postage where you're sending from outside the UK.
Our liability to you
Nothing in these Terms limits or excludes your statutory rights as a consumer, or any liability that cannot legally be limited or excluded. The limits below apply only to the extent the law allows.
What we never limit or exclude
We do not limit or exclude our liability for:
death or personal injury caused by our negligence (or that of our employees, agents or suppliers);
fraud or fraudulent misrepresentation;
breach of your statutory rights under the Consumer Rights Act 2015 (including that goods are of satisfactory quality, fit for purpose and as described) or your cancellation and refund rights under the Consumer Contracts Regulations 2013; or
anything else that cannot lawfully be limited or excluded.
Loss or damage we are responsible for
We take care to meet our obligations to you, but we are not responsible for everything that might go wrong.
Where we have broken these Terms, or have failed to use reasonable care and skill, we are responsible for loss or damage you suffer only where that loss or damage is a foreseeable result of what we have done or failed to do. Loss or damage is foreseeable only if, at the time you placed your order, either it was obvious that it would happen, or both you and we knew it might happen.
We are not responsible for any loss or damage that is not foreseeable in this way, or that is not caused by our breach of these Terms or our failure to use reasonable care and skill, for example, loss or damage caused by events outside our reasonable control, by your own actions, or by the way you have chosen to use a product.
Nothing in this section limits or affects the protections you have by law, including those set out under What we never limit or exclude below.
Losses we're not responsible for
We are not responsible for any loss or damage that is not foreseeable. In particular, and to the extent permitted by law, we won't be liable for any indirect or consequential loss, meaning loss that does not arise naturally from our breach and that was not within the contemplation of both parties when you placed your order.
Business losses
We supply our products for domestic and private use. If you use a product for any commercial or business purpose, we will have no liability to you for any business loss, including loss of profit, loss of business, business interruption, loss of anticipated savings, loss of goodwill, or loss of business opportunity.
All intellectual property rights in the Site and in the material published on it, including, without limitation, text, graphics, logos, images, photographs, product descriptions, page layout, and software, are owned by Lapland, its affiliates, or its licensors. These works are protected by copyright, trademark, and other laws and treaties around the world, and all such rights are reserved.
You may access, view, and print extracts of the content on our Site for your own personal, non-commercial use only. You must not modify, copy, reproduce, republish, distribute, or commercially exploit any content from the Site without our prior written permission or that of our licensors. The Lapland name, logo, and all related names, logos, product and service names, and slogans are trademarks of Lapland or its affiliates, and you must not use them without our prior written approval.
We take your privacy seriously. We will only use your personal information as set out in our Privacy Policy, which is available on the Site. Our Privacy Policy explains what personal data we collect, how and why we use it, the lawful bases on which we process it, how long we keep it, who we share it with, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By placing an order or registering an account, you acknowledge that we will process your personal data in accordance with our Privacy Policy. The data controller responsible for your personal data is Lapland Store Limited.
We will only send you marketing communications about our products, events, and offers where you have given us your consent to do so, or where we are otherwise permitted to do so by law. You can withdraw your consent or opt out of marketing communications at any time by using the unsubscribe link in any marketing email or by contacting us using the details set out in these Terms. Opting out of marketing will not affect any service messages we need to send you in connection with your orders.
Third-Party Links and Content
Our Site may contain links to other Sites and resources provided by third parties. These links are provided for your information only, and we have no control over the contents of those sites or resources. The inclusion of any link does not imply our endorsement of the linked Site, and we accept no responsibility for any loss or damage that may arise from your use of any third-party Site.
Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any disputes arising from these terms or your use of the Site or purchase of our products.
Severance & Waiver
If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision.
Events Outside our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any act or event beyond our reasonable control, including failures of public or private telecommunications networks, and the acts, decrees, legislation, regulations, or restrictions of any government. Where such an event occurs, we will contact you as soon as reasonably possible and our obligations will be suspended for the duration of the event. This does not affect your statutory rights, including your right to a refund where we are unable to deliver within an agreed or reasonable time.
Transfer of this Agreement
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens, and we will ensure that the transfer will not affect your rights under these terms. You may only transfer your rights or obligations under these terms to another person if we agree in writing.
Third Party Rights
This agreement is between you and us. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
Entire Agreement.
These terms, together with our Privacy Policy and any documents expressly referred to in them, constitute the entire agreement between you and us in relation to their subject matter and supersede any previous arrangement, understanding, or agreement between us. Nothing in this clause limits or excludes any liability for fraud or fraudulent misrepresentation.
We may update or amend these Terms and Conditions from time to time to reflect changes in our business practices or legal requirements. The version of the terms in effect at the time you place your order will govern that transaction. You can review the current terms at any time on our Site.
For customer service enquiries, order status updates, returns requests, or complaints, please contact us at the email address provided on our Site. We aim to respond to all customer enquiries within 3 working days during normal business hours (Monday to Friday, 9am to 5pm GMT, excluding UK public holidays).
We currently deliver to:
· England, Scotland Wales and Northern Ireland (“UK”)
· The Channel Islands (Guernsey GY and Jersey JE postcodes)
· The Republic of Ireland
· Isle of Man
· Gibralter
All applicable delivery charges and any estimated timeframes are shown at checkout before you complete your purchase.
All delivery times are estimates, not guarantees.
We aim to despatch orders within 2–3 days of your placing your order.
For pre-orders, your despatch date will be confirmed separately (see Pre-orders above).
Standard UK delivery: typically 3–5 working days from despatch.
Deliveries to the Scottish Highlands and Isles or rural postcodes, Channel Islands, Gibralter, the Isle of Man and the Republic of Ireland may take longer and carry different charges, shown at checkout.
Once your order is despatched, we'll send you a despatch confirmation email with tracking information where available.
Additional postage fees apply to all destinations outside the UK.
Orders shipped internationally, including to the Republic of Ireland and the Channel Islands (Guernsey GY and Jersey JE postcodes) may be subject to import duties, customs charges or taxes set by the destination country. These charges are your responsibility and aren't included in our product prices or delivery charges and will not be refunded in the event products are returned.
We're not responsible for delays caused by international shipping disruption, customs clearance procedures, or any other cause connected with delivering to a destination outside the UK, including border or port congestion, customs inspections or hold-ups, incomplete or incorrect address or contact details you've given us, local carrier or postal delays in the destination country.
We aim to deliver without undue delay, and in any event within 30 days of your order, unless we agree a longer period with you or you have purchased a pre-ordered product.
We're not responsible for delays caused by events beyond our reasonable control, such as adverse weather, industrial action or carrier disruption. If a delay happens, we'll let you know as soon as possible and work with you to arrange delivery. This does not affect your statutory rights, including your right to a refund if we fail to deliver within an agreed or reasonable time.
Delivery timeframes are estimates, not guarantees, and we can't guarantee delivery by a specific date (including before Christmas) where delay is caused by events outside our reasonable control, such as adverse weather, carrier disruption, industrial action or customs delays.
This does not affect your statutory rights. If you told us (or it was clear from the circumstances) that delivery by a particular date was essential and we fail to deliver in time, you may be entitled to cancel and receive a refund under your statutory rights.
If your order has not been delivered within 30 days of your order being placed, please contact us.
We may ask you to confirm that the delivery address provided at checkout was correct and to check with neighbours or your local delivery office. We will then investigate the issue with our delivery partner.
If we are satisfied that your order has not been delivered, we will offer you a replacement or a full refund (including any delivery charges paid), in accordance with your statutory rights.
Please note that where you have purchased a pre-ordered product, your estimated despatch time will be provided in your confirmation email and this may be a date several weeks or months in the future. We recommend waiting until at least 5 days after the estimated despatch time provided has passed before contacting us if your product has not been delivered.
Last updated: July 22, 2026
LaplandUK Christmas Store operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LaplandUK Christmas Store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
We may collect personal information from the following sources:
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +44 77 3632 3709 or email us at enquiries@laplanduk.co.uk or contact us at Lapland Emporium Limited, 15 Bedford Street, London WC2E 9HE, United Kingdom For the purpose of applicable data protection laws, we are the data controller of your personal information.