Shipping policy

Where we deliver

We currently deliver to:

· England, Scotland Wales and Northern Ireland (“UK”)

· The Channel Islands (Guernsey GY and Jersey JE postcodes)

· The Republic of Ireland

· Isle of Man

· Gibralter

All applicable delivery charges and any estimated timeframes are shown at checkout before you complete your purchase.

Despatch and delivery times

All delivery times are estimates, not guarantees.

We aim to despatch orders within 2–3 days of your placing your order.

For pre-orders, your despatch date will be confirmed separately (see Pre-orders above).

Standard UK delivery: typically 3–5 working days from despatch.

Deliveries to the Scottish Highlands and Isles or rural postcodes, Channel Islands, Gibralter, the Isle of Man and the Republic of Ireland may take longer and carry different charges, shown at checkout.

Once your order is despatched, we'll send you a despatch confirmation email with tracking information where available.

International orders, customs and charges

Additional postage fees apply to all destinations outside the UK.

Orders shipped internationally, including to the Republic of Ireland and the Channel Islands (Guernsey GY and Jersey JE postcodes) may be subject to import duties, customs charges or taxes set by the destination country. These charges are your responsibility and aren't included in our product prices or delivery charges and will not be refunded in the event products are returned.

We're not responsible for delays caused by international shipping disruption, customs clearance procedures, or any other cause connected with delivering to a destination outside the UK, including border or port congestion, customs inspections or hold-ups, incomplete or incorrect address or contact details you've given us, local carrier or postal delays in the destination country.

If delivery is delayed

We aim to deliver without undue delay, and in any event within 30 days of your order, unless we agree a longer period with you or you have purchased a pre-ordered product.

We're not responsible for delays caused by events beyond our reasonable control, such as adverse weather, industrial action or carrier disruption. If a delay happens, we'll let you know as soon as possible and work with you to arrange delivery. This does not affect your statutory rights, including your right to a refund if we fail to deliver within an agreed or reasonable time.

Delivery timeframes are estimates, not guarantees, and we can't guarantee delivery by a specific date (including before Christmas) where delay is caused by events outside our reasonable control, such as adverse weather, carrier disruption, industrial action or customs delays.

This does not affect your statutory rights. If you told us (or it was clear from the circumstances) that delivery by a particular date was essential and we fail to deliver in time, you may be entitled to cancel and receive a refund under your statutory rights.

If your order has not been delivered within 30 days of your order being placed, please contact us.

We may ask you to confirm that the delivery address provided at checkout was correct and to check with neighbours or your local delivery office. We will then investigate the issue with our delivery partner.

If we are satisfied that your order has not been delivered, we will offer you a replacement or a full refund (including any delivery charges paid), in accordance with your statutory rights.

Please note that where you have purchased a pre-ordered product, your estimated despatch time will be provided in your confirmation email and this may be a date several weeks or months in the future. We recommend waiting until at least 5 days after the estimated despatch time provided has passed before contacting us if your product has not been delivered.